Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by okokbet ("okokbet," "we," "us," or "our") and applies to all personal data collected through the okokbet website, mobile platform, games, customer support channels, and any other services we provide (collectively, the "Platform").

okokbet is committed to protecting the privacy and personal data of every Filipino player who uses our Platform. We process personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

By registering an account with okokbet, accessing the Platform, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein.

2 Data We Collect

okokbet collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

We collect personal data directly from you (e.g., during registration), automatically through your use of the Platform (e.g., via cookies and server logs), and in some cases from third-party identity verification providers engaged to assist with our Know Your Customer (KYC) obligations.

3 How We Use Your Data

okokbet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your okokbet account, including verifying your identity and age in compliance with Philippine gaming regulations;
• Service Delivery: To process deposits and withdrawals, credit bonuses, settle wagers, and provide access to all games and features on the Platform;
• Regulatory Compliance: To fulfil our obligations under applicable Philippine law, including anti-money laundering (AML) requirements, PAGCOR licensing conditions, and the Data Privacy Act of 2012;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other prohibited conduct on the Platform;
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Responsible Gaming: To monitor gaming behaviour, identify potential problem gambling indicators, and administer self-exclusion and limit-setting tools;
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the okokbet Platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications.

okokbet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012, okokbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to operate your account and deliver the gaming services you have requested;
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML obligations and PAGCOR licensing requirements;
• Legitimate Interests: Processing is necessary for our legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided those interests are not overridden by your rights and freedoms;
• Consent: For marketing communications and the processing of sensitive personal information, we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time.

5 Sharing Your Data

okokbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals;
• Identity Verification Providers: Third-party KYC and AML screening services engaged to assist with regulatory compliance;
• Game Software Providers: Licensed game developers and content providers whose games are hosted on the okokbet Platform, to the extent necessary for game operation and audit purposes;
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where we are legally required to disclose information;
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict contractual data processing agreements;
• Professional Advisers: Lawyers, auditors, and accountants, where necessary for the conduct of our business and subject to professional confidentiality obligations.

6 Cookies & Tracking Technologies

okokbet uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and support security functions. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled as they are required for session management, authentication, and security;
• Functional Cookies: Remember your preferences such as language settings and login details to provide a more personalised experience;
• Analytics Cookies: Collect aggregated, anonymised data about how players use the Platform to help us identify areas for improvement;
• Security Cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the okokbet Platform. okokbet does not use third-party advertising cookies or behavioural tracking cookies for external advertising networks.

7 Data Security

okokbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial information and government ID data;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Multi-factor authentication for internal systems and administrative access;
• Incident response procedures to detect, contain, and notify affected parties of any personal data breach in accordance with NPC notification requirements.

While okokbet takes all reasonable steps to protect your personal data, no system is completely immune to security risks. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

8 Data Retention

okokbet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a period of five (5) years following account closure, in compliance with AML record-keeping requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act;
• KYC & Verification Documents: Retained for five (5) years following account closure or the completion of the relevant verification process;
• Support Communications: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution;
• Marketing Consent Records: Retained for as long as you remain a registered player and for one (1) year following account closure or withdrawal of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with okokbet's data disposal procedures.

9 Your Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by okokbet:

• Right to Be Informed: The right to be notified of how your personal data is collected, used, and processed — which this Policy fulfils;
• Right of Access: The right to request a copy of the personal data we hold about you and information about how it is processed;
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller where technically feasible;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission if you believe your data rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

10 Children's Privacy

The okokbet Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing casino-style gambling and online gaming. okokbet does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the okokbet Platform, please notify us immediately at [email protected].

11 Changes to This Policy

okokbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify you by posting a prominent notice on the Platform and, where appropriate, by sending an email to your registered address.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how okokbet protects your personal data. Your continued use of the Platform following notification of any amendment constitutes your acceptance of the updated Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by okokbet, please contact our Data Protection Officer:

Email: [email protected]

We are committed to addressing all privacy-related enquiries promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines through their official channels.